We want to ensure you get the right product at the right time for the right price.
We accept American Express, Visa, MasterCard, and Discover credit cards. Note that your bill will say "Radio Systems Corporation," the parent company of PetSafe.
Orders over $49 receive free FedEx ground home shipping (excluding kennels; contiguous U.S. only). Orders under $49 ship for $4.95. We also offer 2-day and overnight FedEx expedited shipping for an additional cost. Orders to Alaska and Hawaii will have limited shipping options and aren't eligible for free or standard shipping.
All orders are processed the following business day. With standard FedEx Ground Home Delivery, you can expect your order to arrive 5-7 business days after the next business day. With 2-Day Express Shipping, you can expect your order to arrive 2 business days after the next business day. Packages shipped with Standard Overnight Shipping will arrive 1 business day after the next business day.
You’ll be able to track your package under My Account. The package sender will be "Radio Systems Corporation," the parent company of PetSafe.
If for any reason you are not completely satisfied with your purchase, you can return it within 30 days for a refund of your purchase price. Shipping fees won't be refunded. Read our full return policy.
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “McAfee Secure” icon at the payment step, which means our site has passed the daily McAfee security scan.
Can I change my shipping address to/from Alaska or Hawaii?
If you change your address to ship to Alaska or Hawaii, you'll be charged additional shipping costs and you must authorize the additional payment amount. If you're changing your address from Alaska or Hawaii to a state within the contiguous U.S., you'll need to authorize the lesser shipping payment amount.
Can I change which product or how many products I receive with my subscription?
To change your product or quantity, you'll need to cancel your current subscription and set up a new one.
Can I ship my subscription product faster than 5-7 days?
Yes. Call Customer Care at 1-866-738-4379 to ask about expedited shipping options for your subscription.
Why is my subscription order in Pending status?
Your subscription order will be Pending until we process and ship your order on your first order date. You will receive your order 5-7 business days after your order date.