Return Policy

Returning A Purchase

Note: For purchases made through other online or store retailers, please contact retailer directly for their specific return policy.

For purchases made through PetSafe.net or by phone with PetSafe Customer Care:
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a refund of your purchase price. Returns are as easy as 1-2-3:

STEP 1: Locate your original order number. If you do not have your number on hand, call 1-800-732-2677 or send us an email at ccc3@petsafe.net.

STEP 2: Write the reason for the return on the picking slip and ship your product to us with the order number written prominently on the package. Make sure this information is clearly visible on the package. Use clear packing tape to attach the shipping info to the package. Send the package with a service that issues you a tracking number, such as FedEx® or UPS®. Ship to this address:

Order Number: _____________
Radio Systems Corporation
Attn: Consumer Credit Division
10409 Cogdill Road
Knoxville, TN 37932

STEP 3: When we receive the product, we’ll issue you a credit for your order within 14 business days. If you want to place a new order, just give us a call or place a new order on our website.


Conditions

Your return is subject to the following:

  1. Shipping charges are non-refundable.
  2. Defective products are allowed for return for replacement or credit within 30 days or if the product is still within its warranty.
  3. All returns must be within 30 days of the original date of purchase. Thereafter, all sales are final.
  4. All returns must be in original factory packaging with all original packing materials.
  5. Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
  6. Special order items are not returnable.
  7. All replacement items will be shipped after PetSafe brand has received and processed your defective return. A new tracking number will be sent to you for the replacement item when it ships.
  8. All credits will be made back to the original payment method.
  9. PetSafe brand will not be held responsible for customers ordering the wrong product(s), and all refusals will be credited minus the shipping charges.
  10. If a package arrives damaged, it's best for you to refuse the package. If you sign for and keeps the package, you should note the damage when signing for it so a claim can be filed with the shipping carrier.