Support

How to Clean Your Pet Fountain Pump

Why is my pump not working or why is it not flowing as much as it used to?

  • Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
  • Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2-4 weeks to ensure proper function.
  • Fill the fountain with water up to the max fill line.

Why is my fountain humming loudly?

  • A low humming noise is normal, but it should not be loud. Check the water level. If water level is too low then the pump will have to work harder causing it to be louder than normal.
  • Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it’s possible that some debris is caught on the impeller. Remove the pump and clean the impeller. Try rubbing a small amount of vegetable oil onto the magnetic pin with a q-tip to lubricate the impeller.

What are the black particles in the bowl?

This is loose granulated carbon dust from the filter and is completely harmless for your pet to drink. Rinse the filter in cold water before placing it in the fountain to prevent this.

Why does my fountain feel slippery?

  • If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by your pet’s saliva. Change the water and clean your fountain more frequently to prevent this.
  • Make sure the fountain parts are rinsed thoroughly after cleaning the fountain. Soap residue may cause the sliminess.

Should my adaptor feel warm to the touch?

Unplug the fountain and plug it into a surge protector.

Why is the area around my fountain wet?

Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain.

Why am I unable to get my fountain clean?

If there is a white chalky substance in the fountain, your fountain may have a mineral deposit build-up from hard water. To remove these deposits, clean the fountain parts with an 80% water, 20% vinegar solution. Rinse all parts thoroughly afterwards. Use filtered or purified water instead of hard tap water to prevent this.

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